Refund Policy

Refund Policy



Cancellation

You may cancel your order before shipping. Please allow 3-5 working days for the refund to your original form of payment.

Returns
On that official website, you can enjoy no reason to return within 7 days from the day of receipt.The user must ensure that the returned product maintains the original quality and function, the appearance is intact, the trademarks and various signs of the product itself and its accessories are complete, and must be packaged in the original seal, which does not affect the secondary sale. If there is a gift, it must be combined with the product return. The logistics cost by return and exchange should be borne by the buyer. If there is no quality problem of the product (the premise does not affect the secondary sale of the product), the product supports free return and exchange, and the logistics cost should be borne by the buyer.

The following categories cannot be returned:

1.If the product is not purchased from our official website, please contact the seller to deal with after-sales matters. But you can still send your appeal from our contact information. We will get back to you as soon as possible.
2.All returns must have a Parcel Tracking Number to prove the location of the goods.
3.If you are not satisfied with the product you purchased for any reason, you can contact us to apply for a return within 7 days of receipt, and after the return is completed, the refund will be returned to original form of payment,and the logistics cost should be borne by the buyer.
4.The product and all accessories and gifts included in the product must be returned in the original packaging, and the original packaging of the product must not be damaged in any way, and it will not affect the secondary sales.
5.After you apply for product return, you must return the product to us within 5 working days, if the time is exceeded, it will be deemed that you have given up the return automatically.
6.After the return application is approved, please return the goods according to the return address and process provided by the customer service, and bear the freight of returning the goods to our warehouse. If you do not apply for a return and return it directly to the delivery warehouse, we will not refund you; you are responsible for the safety and damage of the product during transportation until our staff receives your product. We will not be responsible for any loss or damage that may occur.
7.After receiving the returned product and confirming that the product is in good condition, we will refund you as soon as possible and send you an email to confirm.
8.We reserve the right to make changes to this policy without further notice.

Exchange service question product
Within one year from the day after the user signs for receipt, if the product is faulty or damaged, non-human damage performance failure, etc., you must submit a photo or short video of the damage or damage to prove the delivery to the support center or communicate with the online customer service in time, and pass the HOTSY technical center After the test is confirmed, we will process your items within 3-5 working days for after-sales service.
Please find the problem in time and notify customer service in time, if you do not do this, your exchange and claim may be rejected.
The following situations cannot be exchanged:
1.Exceed the validity period;
2.There is no purchase record, the invoice or the order number does not match the invoice information.
3.Damage caused by human causes.
4.Damage caused by irresistible factors.
5.Any damage caused by the use, maintenance and adjustment not in accordance with the requirements of the User Manual.
6.Failure or damage caused by forced use of this product beyond the normal use conditions.
7.Unauthorized personnel dismantle or repair without authorization.
8.Other failures and damages not caused by the design, manufacture, quality and other problems of the product itself.

Refund related
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, return the paid payment to the user within 3-5 working days from the date when our official website confirms the refund application, and will directly return the credit card or payment account by the original return method. The specific arrival date may be affected by factors such as banks and payment institutions. The shipping portion is non-refundable.
Other related
For more help, please contact online customer service or contact us by winnie@hotsytech.com, we will sincerely serve you!
In case of product pricing errors and price issues, the final interpretation right belongs to hotsy.com.cn.